Returns & Refund Policy

Returns

We want you to love your Little Acres Co pieces. If you are not completely satisfied with your purchase, we accept returns subject to the conditions below.

All return requests must be submitted within 14 days of delivery. Items sent back outside this time frame may not be accepted.

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused

  • Be in original condition with all tags attached

  • Not be damaged or altered in any way

We reserve the right to refuse returns that do not meet these conditions.


Change of Mind

We accept returns for change of mind; however:

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs are non-refundable

Once your return is received and approved, you will be issued a refund or store credit.


Faulty, Damaged or Incorrect Items

Please inspect your order upon arrival and contact us within 48 hours if your item is faulty, damaged, or incorrect.

A faulty item refers to a manufacturing defect such as:

  • Fabric faults or holes

  • Faulty stitching that impacts wear

  • Broken or defective fastenings

Faults do not include:

  • Minor loose threads

  • Slight stitching variations

  • General wear and tear

If your item is confirmed to be faulty, we will offer a replacement, store credit, or full refund in line with Australian Consumer Law. Return shipping costs will be covered by us.


Print Placement Variations

Many of our products feature unique prints. Due to the nature of fabric cutting, print placement may vary from item to item.

These variations are part of the design and are not considered faults. Returns will not be accepted based on print placement differences.


Exchanges

We do not offer direct exchanges.

If you would like a different size or item, please return your original item (if eligible) and place a new order.


Return Process

To initiate a return, please contact us via our Contact Us page with your order number.

Once approved, you will receive instructions on how to return your item.

We recommend using a tracked shipping service, as we are not responsible for items lost in transit.


Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 3–10 business days for processing by your bank or payment provider

Shipping costs are non-refundable unless the item is faulty.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Sale or clearance items (unless faulty)

  • Items that have been worn, washed, or are not in original condition


European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.

Items must be returned in their original condition, unworn, unused, with tags attached and in original packaging.

Late or Missing Returns

If you believe your return has been lost or delayed, please contact us with your tracking details.

Contact Us

If you have any questions regarding returns, please contact us via our Contact Us page with your order number. Our team will respond within 24–48 hours.